WHAT METHODS OF PAYMENT DO YOU ACCEPT?
When paying by Interac, select “Interac e-Transfer” as your payment method. Instructions will be provided in your online invoice. Orders will ship only after your e-Transfer has been received. Your order will be canceled if payment isn’t received within 48 hours of placing it.
WHAT IF I WANT A REFUND?
We do not issue cash refunds, if there is a problem with your order and compensation is agreed upon, we only give store credit points that can be used on your next order.
We are happy to offer FREE shipping on orders at or above $200.
For orders under $200, a flat rate shipping fee of $15 will be added to your order subtotal at checkout.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec; or if you provide an inaccurate/incomplete address).
Notice: Signature required has now been removed as an option due to the COVID19 virus, to ensure you receive your parcel without delays.
All orders are automatically marked “Signature required”, but you have the option to select “No signature” during check out.
If your order is marked “signature required”, the postal delivery person will ring/knock on your door or buzzer. If your home has a front door, anyone who answers will be able to accept your package. If you live in an apartment include the buzzer in your address, example: “Buzz 50” in address line 2. The postal worker will buzz you, and require you to present an identification card/document that matches either the address or name of the shipping information on the parcel.
If you are not home, the postal worker will leave a “pick up” notice card in your mail slot or box. Generally the card requires you pick up the next day, please read the card to see when your parcel will be available for pick up. The card will say the post office your parcel was dropped off at, generally it should be closest post office to your shipping address.
Pick up at Post Office:
Please make sure to bring your ID card that matches your shipping address on your parcel.
HOW LONG WILL IT TAKE TO GET MY ORDER?
CAN SOMEONE TELL WHAT'S IN THE PACKAGE?
HOW DO I ENSURE I GET MY ORDER?
Our packages are sent via Canada Post Xpresspost. You will receive a tracking number in your email.
WILL I BE ASKED FOR ID?
To ensure minors do not order cannabis from us we require you send a photo of your ID for sign up to prove you are 19 years or older. We keep all approved IDs stored securely on our encrypted server and purge them every 48 hours. You can choose to upload your ID document during the checkout process on your first order, or email it to us at:
Acceptable forms of photo identification:
- Driver’s licence
- Canadian/foreign passport
- Canadian Citizenship card
- Certificate of Indian Status card
- Permanent Resident card
- Canadian Forces identity card
- Liquor Identification card
- Firearm Acquisition/Firearm Possession card
- Provincial/Territorial Identification card
- Canadian National Institute for the Blind (CNIB) national identification card
We accept the following file formats:
- JPG/GIF/PNG Image
- PDF Document
Below are some ways you can convert your ID document into the formats listed above:
1) Camera enabled smartphone:
Snap a photo of your ID using your smart phone, and then email us the attachment from your phone’s email app.
Place your ID in front of your computer’s webcam and take a photo of it. Email us the image. If you don’t have webcam software, try: https://manycam.com/
3) Desktop scanner:
Scan your ID into an image file (jpg,png,gif), and email us the image.
4) USB Camera:
Take a picture with your camera, plug the camera into your computer via USB and then email us the image file.
DO YOU SHIP INTERNATIONALLY?
IS MY INFORMATION KEPT SECURE?
We take great responsibility in ensuring we are not shipping cannabis to minors. As such, to approve your account we require all members send in their government issued ID.
Another responsibility we take just as seriously, is the safe storage of your data. Please note the following precautions we take with your data:
- Data retention: we wipe data every 48 hours;
- Data permissions: ID data is restricted to those tasked with verifying IDs;
- Data partners: we use SSL encrypted servers when you upload an image, whose system deploys bank-level data security.
IS TAX INCLUDED?
With every order, sales tax will be applied to your order subtotal at checkout. Your order total will include the tax portion which consists of both GST and HST if applicable and depending per province.
Edibles Hot Weather
We are planning to implement methods to help ensure your edibles do not melt during shipping.
Tips to prevent melting:
1. We recommend you keep an eye on your tracking information and be ready to be home for the delivery to prevent your order from sitting outside or in your mail box.
2. Also when you receive your order, before opening your edibles put them in the fridge for around 5 hours to help retain their original form.
If you have questions please do not hesitate to contact us.
Please allow 1 business day to receive our reply. We strive to answer all of the emails received on the same business day, but if you email us after our working hours we will not be able to address your issue until the next day, by a first come first serve basis.
Sorry, we do not have a contact phone number. If you need any assistance with placing your order or with product recommendations, please contact our Customer Support team.